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1、,*,單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),Im sure I can do it,辦公室英語(yǔ),Im sure I can do it 辦公室英語(yǔ),1,部門(mén)名稱(chēng),1.Personnel Department 人事部,2.Human Resource Department 人力資源部,3.Sales Department 營(yíng)銷(xiāo)部,4.Product Development Department 產(chǎn)品開(kāi)發(fā)部,5.Public Relations Department 公關(guān)部,6.Marketing Department 市場(chǎng)部,7.Finance De

2、partment 財(cái)會(huì)部,8.Purchasing（Procurement）Department采購(gòu)部,9.After-sale Service Department 售后服務(wù)部,10.Quality Control Department 品管部,部門(mén)名稱(chēng),2,職位名稱(chēng),1.Chairman of the Board 董事長(zhǎng),2.President（Am E.）總裁,3.Executive Vice-President 執(zhí)行副總裁,4.Managing Director 行政董事,5.Executive Manager，General Manager 總經(jīng)理,6.Deputy General

3、Manager 副總經(jīng)理,7.Section Manager 部門(mén)經(jīng)理，科長(zhǎng),8.Sales Manager 銷(xiāo)售部經(jīng)理,9.Assistant Manager 助理經(jīng)理（副經(jīng)理）,10.Manager 主任,11.Sales Representative 銷(xiāo)售代表,12.Supervisor 總管,13.executive 高中級(jí)管理人員,14.clerk 職員,職位名稱(chēng),3,At the office,A:Id like to see Mr.Smith.,B:Do you have an appoinment?,A:No,but I have something urgent to tal

4、k about with him.,B:Sorry,hes at a meeting now.,A:Id like to see Mr.Lines,please.,B:Would you give me your business card?,A:Sure.Here you are.,B:Thank you.Ill see if hes available now.,At the office,4,A:Good morning,miss.Id like to see Mr.Johnson.,B:May I have your name,please?,A:My name is Bill Jon

5、es.,B:Mr.Johnson is expecting you.Ill tell him youre here.,A:Id like to see Mr.Johnson.,B:Do you have an appoinment?,A:No.,B:Im sorry,Mr.Johnson has a full schedule this week.,A:Good morning,miss.Id l,5,A:Id like to see Mr.Cooper.,B:Sorry,Mr.Cooper is occupied at the moment.Could you please,write a

6、note to him on the matter you wish to see him about?,A:Sure.,A:Hello,this is Mr.Smith of Motorola Corporation.Is that,Johnson Company?,B:Yes.,A:May I speak to Mr.Hans Miller,please?,B:Sorry,hes been transferred to the New York Office.,A:Id like to see Mr.Cooper,6,A:Good morning,miss?,B:May I help yo

7、u,sir?,A:Do you have any vacancies for full-time job?,B:Yes,we need an accountant in our Finance Department.,A:Whatre your qualifications?Can you say something about,yourself?,A:Good morning,miss?,7,B:Ive just got my Ph.D.in engineering from Massachusetts,Institute of Technology,but I had worked for

8、 two years before,I started to work on a doctors degree.,A:Thats very good.,A:Ive passed the tests for business skills in computer and,shorthand.,B:Thats impressive.,A:I think Im quite fit for accounting work.,B:Would you please fill in this form?,B:Ive just got my Ph.D.in,8,外企office常用電話(huà)英語(yǔ)1.ABC corp

9、oration.May I help you?ABC 公司,我能幫你什么嗎?,外企office常用電話(huà)英語(yǔ)1.ABC corpora,9,這句話(huà)算是制式的講法.一般接起電話(huà)的人通常會(huì)先報(bào)公司的名字 ABC corporation,然后再說(shuō),May I help you?或是如果要更客氣一點(diǎn)的話(huà)則可以說(shuō) How can I help you?(我該怎么幫你?),因?yàn)檫@樣的問(wèn)法表示我該怎么幫你,而非我需不需要幫你?但基本上 May I help you?跟 How can I help you?都很常見(jiàn)就是了.,這句話(huà)算是制式的講法.一般接起電話(huà)的人通常會(huì)先報(bào)公司的名字,10,不過(guò)如果是機(jī)器接的電

10、話(huà),則聽(tīng)到的多半是這樣,Thanks for calling ABC corporation,if you know your partys last name or extention,press 1.If you want to recieve information or publication,press 2.If you want to talk to the operator,press pound sign or remain on the line.(感謝你打電話(huà)到 ABC 來(lái),如果你知道你要找的人的姓或是分機(jī)號(hào)碼,請(qǐng)按 1,如果是想要本公司的簡(jiǎn)介或出版品,請(qǐng)按 2,如果是要找

11、總機(jī),請(qǐng)按#,或是請(qǐng)別掛斷.,不過(guò)如果是機(jī)器接的電話(huà),則聽(tīng)到的多半是這樣,Thank,11,2.And you are?你是?,如果人家打電話(huà)來(lái)是要找你的上司,May I talk to your manager?(我能不能跟你們經(jīng)理講話(huà)?)這時(shí)你總不能糊里糊涂地就把電話(huà)拿給經(jīng)理說(shuō),說(shuō)不定人家是打電話(huà)來(lái)跟你經(jīng)理勒索一百萬(wàn)的呢!所以通常我們一定要先確定打電話(huà)來(lái)的是誰(shuí).最客氣的問(wèn)法是,Whom I am speaking with?或是 Whom am I talking to?(我正在跟誰(shuí)講話(huà)呢?)但是人家一聽(tīng)是像我這種小毛頭打電話(huà)找他們經(jīng)理,他們就會(huì)用比較口語(yǔ)的說(shuō)法,And you are?(

12、你是?)如果人家這樣問(wèn)我,我就可以答,This is Benlin.,2.And you are?你是?,12,像是 And you are?這么口語(yǔ)的英文書(shū)上大概學(xué)不到,但這卻是老美天天在用的句子,只怕你學(xué)了之后還不敢用.其實(shí)真的不用怕.越簡(jiǎn)單的句子老美越聽(tīng)得懂.而且事實(shí)上 And you are?這句話(huà)還有許多適用的場(chǎng)合,例如在公司的接待處(reception).來(lái)訪(fǎng)的客人如果說(shuō),Im looking for Mr.Wolf.(我要找伍夫先生)接待小姐就可以反問(wèn)他,And you are?(你是?)所以像這種簡(jiǎn)單又好用的句子大家一定要記起來(lái)喔!,像是 And you are?這么口語(yǔ)的英文

13、書(shū)上大概學(xué),13,3.Ill put her on the phone.Just a second.,我會(huì)請(qǐng)她聽(tīng)電話(huà),請(qǐng)等一下.,Put someone on the phone 這個(gè)片語(yǔ)就是說(shuō)請(qǐng)某人聽(tīng)電話(huà).例如你打電話(huà)找你女朋友,結(jié)果女朋友的同事接了電話(huà),就開(kāi)始跟你東扯西扯,問(wèn)你們昨天是不是吵架了啊?什么時(shí)候要結(jié)婚啦,這時(shí)如果你實(shí)在不想跟她講了,就可以說(shuō),Could you please just put her on the phone?(你能不能請(qǐng)她來(lái)聽(tīng)電話(huà)啊?)反過(guò)來(lái)如果今天是你接到了電話(huà),結(jié)果要找的是別人,你就可以說(shuō),Ok.Ill put her on the phone.Just

14、a second.(好,我會(huì)請(qǐng)她聽(tīng)電話(huà),請(qǐng)稍等一下.),3.Ill put her on the phone.,14,上面講的 put someone on the phone,指的多半是只有一只電話(huà)時(shí),但如果像公司里有許多分機(jī),則用轉(zhuǎn)接 transfer 或是 redirect.會(huì)比較恰當(dāng).例如同樣的情況你可以說(shuō),Im transferring your call.或是 Im redirecting your call.(我?guī)湍戕D(zhuǎn)接到分機(jī)給她.)如果是接線(xiàn)生轉(zhuǎn)接的話(huà),他們有時(shí)就只簡(jiǎn)單地說(shuō),One moment,please.或是,OK.Ill put you through.,上面講的 pu

15、t someone on the phone,15,4.Would you mind holding for one minute?,你介不介意稍微等一分鐘啊?,在美國(guó)如果有機(jī)會(huì)打電話(huà)給客戶(hù)服務(wù)(Customer Service)部門(mén),如果沒(méi)意外的話(huà)都會(huì)聽(tīng)到以下的電話(huà)錄音,All of our representitives are currently busy serving their customers.Your call will be answered in approximate 5 minutes(我們所有的客服人員都在忙著服務(wù)他們的顧客,請(qǐng)等五分鐘后,就會(huì)有人接聽(tīng)你的電話(huà)),然

16、后十分鐘過(guò)去了,Please continue to hold,your call is very important to us.(請(qǐng)繼續(xù)等候,你的來(lái)電對(duì)我們非常重要).所以大家要知道,老美基本上對(duì)這種無(wú)止境的等待是深?lèi)和唇^的.所以要記得,如果人家打電話(huà)來(lái),千萬(wàn)不要因?yàn)槁?tīng)不懂就說(shuō),Hold on,然后就跑去求救兵,這對(duì)打電話(huà)來(lái)的人是十分不禮貌的.,4.Would you mind holding for,16,如果萬(wàn)不得已一定要請(qǐng)他稍候,我們要客氣一點(diǎn)地說(shuō),Would you mind holding for one minute?所以記得要給對(duì)方一個(gè)明確的時(shí)間,例如 one second 或是 five minites 不要讓對(duì)方無(wú)止境地等下去.但是如果一分鐘到了你還沒(méi)忙完,則最好再說(shuō)一次,Sorry,I am still on the phone.Could you hold for another minute?(對(duì)不起,我還在講電話(huà),能不能再請(qǐng)你稍候一分鐘.),如果萬(wàn)不得已一定要請(qǐng)他稍候,我們要客氣一點(diǎn)地說(shuō),Wou,17,5.Hes out for lunch.Would y